We define critical issues as follows:
Note: All other issues will be classified as non-critical and a support ticket will be created. We are very strict on these 2 criteria and anything else other than these will full under section 3 of these terms
While we strive to address all critical issues promptly, response times during out-of-hours periods may vary depending on availability. Our normal critical response time is set at 4 hours but during out of hours this is extended to 16 hours.
By contacting our emergency support line, you agree to these terms and conditions, including the payment of the £75 non-critical issue charge, if applicable.
"Ollie and his team have been fantastic at designing our website excellent customer service and a huge amount of knowledge with Google ads etc highly recommended"
"Working with Oliver from The Website Space has been exactly the experience I was hoping for. He is professional, knowledgeable, patient and responsive. I have no hesitation in recommending the services of The Website Space."
"The service I have received from Oliver and The Website Space has been nothing short of spectacular. One of the best companies I have worked with. They carried out all works to an incredible standard, went above and beyond and did everything on time. Can't recommend highly enough."
"We were very impressed with the work Oliver did for us. We gave a fairly open brief of improving the look of our website homepage. He constructively gave his opinion on what would work on that and the whole site if we wanted to pursue that as an option. When the project was carried out it was done efficiently, to the brief and he promptly amended anything we found that wasn't quite right during QA. All round an easy, efficient and excellent designer to work with!"
"Ollie helped me design my website and ensured that every one of my needs was met. I love my website and couldn’t have done it without The Website Space!"
"Adam and Oli were brilliant! Very quick responses to questions and I had many. Both went above and beyond and I'd highly recommend their services."
"I cannot express enough thanks for the work Ollie and his team did creating my website exactly how I imagined. Nothing was ever too much trouble and they were professional from beginning to end. Would highly recommend The Website Space to any new business!"
"The Website Space Team are fantastic. They listened to all of our requirements and went above and beyond our expectations and created a brilliant, modern and creative new website for our company. Absolutely nothing is too much trouble for the team and I cannot recommend them enough!"
"The website space has done several website projects for me, some of which were very complicated. Their services exceeded my expectations so I am very happy with them. They are very well organised, friendly and trustworthy team! I fully recommend them."
"The Website Space has brought so much more to our business than just a fully functioning and beautiful website. Oliver and the team took the time to understand my business and were not afraid to make suggestions as to how I could improve functionality and automation across many areas of business, linked to a website; systems and SEO. I highly recommend The Website Space and look forward to continuing to work with the team."
"We can't recommend Oliver and TWS highly enough! He's been looking after our website and SEO for about 9 months now and is real a breath of fresh air. He's knowledgeable, accommodating and always responds quickly to any requests. We have struggled to find reliable and effective website services but are now pleased to have found TWS. They have been a pleasure to work with."
"Oliver is an absolute legend! Trust me - it’s incredibly difficult finding a passionate, hardworking, reliable and talented web designer who offers incredible customer service. Oliver is all that and more. I hope that I will work with Oliver for years to come"
"The Website Space provides a great service. Professional, efficient and friendly. Oliver the principle of The Website Space has developed our website from start to finish. He has always been available to help us with any issues that we may have, and he has great patience dealing with dinosaurs! We highly recommend Oliver Hill and The Website space, for website development and ongoing support. John and Helen Dillon. David’s of Haslemere."
"The Website Space have been a fantastic help to my business. They have been very creative and transformed our marketing material to give a fresh and clean brand image."
"Meeting Oli from The Website Space is one of the luckiest things that happened to me while I was setting up my businesses. He not only built me a superb website at a very reasonable cost, he supported me through the whole process. No task was ever too much and every task was dealt with pretty much immediately. I would and have highly recommend him to everyone I know who is looking for a help with or a new website. His work he did on my SEO was super quick, effective and the results were outstanding. You cannot go wrong with this company."
"Started using Website Space last year when they rebuilt my 'e' commerce website and they continue to provide excellent hosting & very efficient back-up service. Would thoroughly recommend them for all your website requirements."
"Olly goes above and beyond our expectations. As a design company, we always need our Website to be cutting edge. Olly is always suggesting ways we can do this allowing us to stay fresh and current."
"I consider Oliver at The Website Space to be part of the team! He's an absolute star who can be relied on 100% to keep my website running and up-to-date, and at a reasonable cost. He also did a fantastic job with my SEO, which has made a huge difference to my business. I have recommended The Website Space to several colleagues and will continue to do so."
"The Website Space has been an integral part of growing my business - they have developed a fantastic website where a large amount of our bookings come from, and help us make the necessary updates as things grow and develop. The communication is fantastic, and their services are reasonably priced, and I would recommend them to any one. Many thanks!"
"Five star service from the Website Space, very proactive and nothing is a trouble. They handle both of our company websites. Great turnaround time and always accessible."
"The website Space are great! They built me a great website for my work portfolio and have given me great after care too. Would HIGHLY recommend them! 5"
"Ollie and TWS provide a phenomenal service in the fields of web design and SEO. From the start, every requirement was carefully listened to, with outstanding suggestions to complement our brief made regularly throughout. Exceptional value for money and a real pleasure to work with, I cannot recommend TWS highly enough to anyone seeking to improve and enhance the experience of their customers online."
"Couldn’t be happier with the service I have received from olile, from day one he’s always been on top of his game and keen to show his high standards of work and care towards his clients, I’m always recovering messages about new ideas and further ways to improve my business."
"The Website Space really helped my get my business up and running. I don't see TWS as an agency, i see Ollie and the team as an extension of my own company! They are so helpful and can solve literally any issue you throw at them! I have worked with a lot of agencies over the years, and The Website Space is hands down the best one yet! I trust them blindly with my website"
"Thank you for our beautiful website!"
"They quickly understood our needs and came up with some very good and effective design and SEO suggestions which helped us improve our site. It was a pleasure to work with them. "
"I used The Website Space for the redesign of my company website and I can highly recommend Oliver and his team for their client orientated and very professional approach. Very pleased with the result! "
"I needed an urgent update of my outdated website in order to prevent it from going down following a hosting platform upgrade. I contacted Oliver and he quickly understood my requirements and produced an updated design incorporating the existing content. All work was completed ahead of schedule, thus avoiding any downtime and all comments and queries were dealt with quickly. Would definitely recommend. "
"The Website Space was absolutely fantastic helping us build a website to launch a new side of our business - having a platform to deliver and sell online courses. Oliver went above and beyond advising and assisting in all areas which was invaluable to us because we really needed someone to 'hold our hand' throughout this whole process and also to leave us with some knowledge and skill to be able to use the system ourselves. I couldn't recommend The Website Space more highly. Fantastic service. "