The following terms and conditions apply to all SEO and/or PPC services provided by The Website Space Ltd (TWS) to the Client.
The Website Space Limited (“the Agency”)
Your Company (“the Client”)
1.1. Terms referring to any gender apply to all genders. Terms referring to the singular also apply to the plural and vice versa. 1.2. References to statutory provisions include any amendments or replacements.
2.1. This Agreement details the terms and conditions agreed between the Parties for the services provided by the Agency to the Client, hereinafter known as the “Project”.
3.1. The Parties have agreed to a detailed Project specification as defined in Schedule One of this Agreement.
3.2. Any proposed amendments to this Project specification must be made in writing and delivered to the other party. Either party may request a meeting to discuss such amendments.
3.3. If the proposed amendments incur additional expenses, the Agency is entitled to seek further payment to cover these costs.
4.1. The Client will pay the agreed fees to the Agency as defined in Schedule Two of this Agreement.
4.2. The Agency will invoice the Client, and the Client will pay the invoice(s), including Value Added Tax (VAT) at the prevailing rate, according to the payment terms detailed on the invoice(s).
4.3. Payment is required at the start of each billing period. The full invoiced amount will be charged at the start of the month for that month’s SEO/PPC work.
4.4. For ongoing SEO/PPC services, the Agency will invoice the Client monthly, with payment to be made according to the terms stated on each invoice.
4.5. If the Client is late making a payment, the Agency reserves the right to charge interest under the Late Payment of Commercial Debts Regulations 2013 at the Bank of England base rate plus 8%, and add a fixed charge penalty as detailed by the regulations. These costs exclude any further legal or enforcement costs incurred by the Agency in obtaining payment.
5.1. The Client will reimburse the Agency for expenses incurred during the Project, including travel to the Client’s offices, purchase of computer consumables, and other reasonable expenses directly related to the Project.
5.2. The Agency will inform the Client in writing in advance if significant expenses not covered by clause 5.1 have to be incurred during the Project.
6.1. Upon termination of this Agreement, the Agency will cease all work related to the Project unless otherwise agreed in writing. The Agency may undertake additional paid work as requested by the Client, either directly or indirectly related to the completed Project, under the Agency’s standard terms of business.
7.1. The Client will provide access details (technical information, usernames, passwords) required for the Agency to access the Client’s website, including FTP and, where necessary, SSH.
7.2. The Client will provide the Agency with the necessary levels of access and permissions to both the website and the Client’s server or server space required to perform the tasks outlined under this Agreement.
7.3. Where applicable and available, the Agency may request access details to third-party services used by the Client (e.g., Google Analytics, Google Search Console).
7.4. The Agency will not be responsible for any delays, missed milestones, or additional expenses incurred due to the late delivery or non-delivery of requested website access and data by the Client.
8.1. Any notice given by either party under this Agreement shall be served on the other party and addressed to that party’s signatory by email, personal delivery, pre-paid recorded delivery, first-class post, or fax transmission to the receiving party as set out in this clause.
8.2. Notices shall be deemed effectively served as follows:
8.2.1. By pre-paid recorded delivery or first-class post: 48 hours after posting.
8.2.2. By email or fax transmission: on the next working day.
9.1. Both parties shall keep confidential the terms of this Agreement and Project, disclosing them only to employees or contractors as necessary for performing the Project. All information marked “Confidential” or reasonably judged to be confidential shall not be disclosed during the Project or for 1 year after completion, except as required by law or court order. Information marked as a “Trade Secret” shall not be disclosed during or after the expiry of this Agreement, except as required by law or court order.
9.2. The Agency shall not use, reuse, collate, or aggregate any data from the Client’s website, server, or third-party services to benefit the Agency or any current or future clients.
10.1. The Client may refer to their working relationship with the Agency for press and publicity purposes after receiving the written approval of the Agency regarding the content.
10.2. The Agency may refer to their working relationship with the Client for press and publicity purposes.
11.1. The Client warrants that they own all intellectual property in the content and materials on their website or have secured the appropriate licenses, clearances, or consents.
11.2. Intellectual property includes, but is not limited to, copyright, trademarks, service marks, design rights, trade dress, database rights, domain names, topography, and both the visual look and feel of the website and the underlying code.
11.3. Neither party shall claim the other party’s content, materials, services, or intellectual property during or after this Agreement.
11.4. Neither party shall claim or register trademarks, company names, or domain names materially similar to the other party’s, except as requested by the Client to prevent third-party registration. In this case, the Client will reimburse the Agency for registration costs, and the Agency will transfer all registration details to the Client upon payment of fees and signing of the Project Release Form.
12.1. The Client confirms, to the best of their knowledge and belief, that the content and materials supplied for the Project are not blasphemous, defamatory, or obscene and do not breach any applicable law or regulation.
13.1. Neither party shall be liable to the other for any loss of business, contracts, profits, anticipated savings, or any indirect or consequential loss.
13.2. The Client agrees to indemnify the Agency against any claims, damages, losses, costs, and expenses related to the content and materials provided by the Client, including claims for breach of law or intellectual property rights.
13.3. The Client acknowledges it is their responsibility to ensure their website does not infringe the laws of any jurisdiction within which it is promoted.
13.4. The Agency agrees to indemnify the Client against any claims, damages, losses, costs, and expenses related to breaches of clauses 9 and 11 committed by the Agency.
13.5. Nothing in this Agreement shall exclude or limit liability for death or personal injury resulting from the negligence of either party.
14.1. The Agency cannot control or influence changes to search engine algorithms and thus cannot be held liable for any negative impact caused by such changes. The Agency will use its expertise to minimise negative impacts and maximise positive outcomes.
14.2. Performance Disclaimer: The Agency strives to provide high-quality services; however, it does not guarantee specific results regarding leads, conversions, or business performance through its SEO and PPC services. The effectiveness of these strategies may vary based on numerous factors outside of the Agency’s control, including changes in search engine algorithms, market conditions, and competitor activities. Therefore, the Agency holds no responsibility for achieving any particular outcome or performance metric.
15.1. Either party may terminate this Agreement immediately if:
15.1.1. The other party commits a serious, grave, or material breach or persistent breaches of this Agreement, including non-performance, default, or neglect, and
15.1.2. Such breach remains unremedied for 60 days from written notice.
15.2. This Agreement may also be terminated if either party: (a) Cannot pay or has no reasonable prospects of paying their debts amounting to or exceeding the bankruptcy level under the Insolvency Act 1986, or (b) Becomes subject to an administration order or goes into liquidation (other than for amalgamation or reconstruction), or (c) Has a receiver appointed for any property or assets, or (d) Ceases or threatens to cease business, or (e) Makes any voluntary agreement or enters a compromise for the benefit of creditors, or (f) Fails to make payment as per this Agreement.
15.3. The Client may terminate their Agreement for convenience with 60 days’ written notice to the Agency.
15.4. Upon termination, the Client will pay all outstanding invoices and any interest due. If the Agency has not invoiced the Client, the Agency will issue an invoice for all unpaid work, which the Client must pay within 14 days upon receipt.
15.5. Any unpaid Project work remains the property of the Agency and must be returned. The Client shall not retain any copies of the returned Project work.
15.6. Termination shall not affect any rights accrued by either party before termination or those provisions intended to survive termination, including clauses 9, 11, 19, and this clause.
16.1. Neither party may assign or transfer this Agreement or any rights, duties, and obligations without prior written consent from the other party.
17.1. Neither party shall be liable for delays or failures to perform obligations due to circumstances beyond their control, including Acts of God, war, civil disorder, or industrial disputes. If such delay or failure continues for 60 days, the unaffected party may terminate this Agreement by written notice.
18.1. This Agreement does not create a partnership, joint venture, or agency relationship between the parties. Neither party has the authority to bind the other or create liability against the other.
19.1. To ensure our services align with the Client’s business objectives, it is the Client’s responsibility to inform the Agency of any business leads, conversions, or feedback at least once per month. This information is essential to enable the Agency to adapt strategies based on actual outcomes. The Website Space Limited do not need to ask the Client each month for this.
20.1. The Client agrees not to solicit or induce any of the Agency’s employees to leave their employment, either directly or indirectly, to work on a freelance or consultancy basis or be directly employed by the Client during the Project and for six months after its completion.
21.1. Failure by the Agency to enforce any accrued rights under this Agreement is not a waiver of those rights unless acknowledged in writing.
21.2. The clauses of this Agreement shall be read independently. If any part is found invalid, it shall not affect the remaining clauses.
21.3. Any additions or modifications to this Agreement must be in writing and signed by both parties.
21.4. This Agreement constitutes the entire agreement between the parties, superseding any previous written or oral agreements.
22.1. This Agreement shall be interpreted, construed, and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
"Ollie and his team have been fantastic at designing our website excellent customer service and a huge amount of knowledge with Google ads etc highly recommended"
"Working with Oliver from The Website Space has been exactly the experience I was hoping for. He is professional, knowledgeable, patient and responsive. I have no hesitation in recommending the services of The Website Space."
"The service I have received from Oliver and The Website Space has been nothing short of spectacular. One of the best companies I have worked with. They carried out all works to an incredible standard, went above and beyond and did everything on time. Can't recommend highly enough."
"We were very impressed with the work Oliver did for us. We gave a fairly open brief of improving the look of our website homepage. He constructively gave his opinion on what would work on that and the whole site if we wanted to pursue that as an option. When the project was carried out it was done efficiently, to the brief and he promptly amended anything we found that wasn't quite right during QA. All round an easy, efficient and excellent designer to work with!"
"Ollie helped me design my website and ensured that every one of my needs was met. I love my website and couldn’t have done it without The Website Space!"
"Adam and Oli were brilliant! Very quick responses to questions and I had many. Both went above and beyond and I'd highly recommend their services."
"I cannot express enough thanks for the work Ollie and his team did creating my website exactly how I imagined. Nothing was ever too much trouble and they were professional from beginning to end. Would highly recommend The Website Space to any new business!"
"The Website Space Team are fantastic. They listened to all of our requirements and went above and beyond our expectations and created a brilliant, modern and creative new website for our company. Absolutely nothing is too much trouble for the team and I cannot recommend them enough!"
"The website space has done several website projects for me, some of which were very complicated. Their services exceeded my expectations so I am very happy with them. They are very well organised, friendly and trustworthy team! I fully recommend them."
"The Website Space has brought so much more to our business than just a fully functioning and beautiful website. Oliver and the team took the time to understand my business and were not afraid to make suggestions as to how I could improve functionality and automation across many areas of business, linked to a website; systems and SEO. I highly recommend The Website Space and look forward to continuing to work with the team."
"We can't recommend Oliver and TWS highly enough! He's been looking after our website and SEO for about 9 months now and is real a breath of fresh air. He's knowledgeable, accommodating and always responds quickly to any requests. We have struggled to find reliable and effective website services but are now pleased to have found TWS. They have been a pleasure to work with."
"Oliver is an absolute legend! Trust me - it’s incredibly difficult finding a passionate, hardworking, reliable and talented web designer who offers incredible customer service. Oliver is all that and more. I hope that I will work with Oliver for years to come"
"The Website Space provides a great service. Professional, efficient and friendly. Oliver the principle of The Website Space has developed our website from start to finish. He has always been available to help us with any issues that we may have, and he has great patience dealing with dinosaurs! We highly recommend Oliver Hill and The Website space, for website development and ongoing support. John and Helen Dillon. David’s of Haslemere."
"The Website Space have been a fantastic help to my business. They have been very creative and transformed our marketing material to give a fresh and clean brand image."
"Meeting Oli from The Website Space is one of the luckiest things that happened to me while I was setting up my businesses. He not only built me a superb website at a very reasonable cost, he supported me through the whole process. No task was ever too much and every task was dealt with pretty much immediately. I would and have highly recommend him to everyone I know who is looking for a help with or a new website. His work he did on my SEO was super quick, effective and the results were outstanding. You cannot go wrong with this company."
"Started using Website Space last year when they rebuilt my 'e' commerce website and they continue to provide excellent hosting & very efficient back-up service. Would thoroughly recommend them for all your website requirements."
"Olly goes above and beyond our expectations. As a design company, we always need our Website to be cutting edge. Olly is always suggesting ways we can do this allowing us to stay fresh and current."
"I consider Oliver at The Website Space to be part of the team! He's an absolute star who can be relied on 100% to keep my website running and up-to-date, and at a reasonable cost. He also did a fantastic job with my SEO, which has made a huge difference to my business. I have recommended The Website Space to several colleagues and will continue to do so."
"The Website Space has been an integral part of growing my business - they have developed a fantastic website where a large amount of our bookings come from, and help us make the necessary updates as things grow and develop. The communication is fantastic, and their services are reasonably priced, and I would recommend them to any one. Many thanks!"
"Five star service from the Website Space, very proactive and nothing is a trouble. They handle both of our company websites. Great turnaround time and always accessible."
"The website Space are great! They built me a great website for my work portfolio and have given me great after care too. Would HIGHLY recommend them! 5"
"Ollie and TWS provide a phenomenal service in the fields of web design and SEO. From the start, every requirement was carefully listened to, with outstanding suggestions to complement our brief made regularly throughout. Exceptional value for money and a real pleasure to work with, I cannot recommend TWS highly enough to anyone seeking to improve and enhance the experience of their customers online."
"Couldn’t be happier with the service I have received from olile, from day one he’s always been on top of his game and keen to show his high standards of work and care towards his clients, I’m always recovering messages about new ideas and further ways to improve my business."
"The Website Space really helped my get my business up and running. I don't see TWS as an agency, i see Ollie and the team as an extension of my own company! They are so helpful and can solve literally any issue you throw at them! I have worked with a lot of agencies over the years, and The Website Space is hands down the best one yet! I trust them blindly with my website"
"Thank you for our beautiful website!"
"They quickly understood our needs and came up with some very good and effective design and SEO suggestions which helped us improve our site. It was a pleasure to work with them. "
"I used The Website Space for the redesign of my company website and I can highly recommend Oliver and his team for their client orientated and very professional approach. Very pleased with the result! "
"I needed an urgent update of my outdated website in order to prevent it from going down following a hosting platform upgrade. I contacted Oliver and he quickly understood my requirements and produced an updated design incorporating the existing content. All work was completed ahead of schedule, thus avoiding any downtime and all comments and queries were dealt with quickly. Would definitely recommend. "
"The Website Space was absolutely fantastic helping us build a website to launch a new side of our business - having a platform to deliver and sell online courses. Oliver went above and beyond advising and assisting in all areas which was invaluable to us because we really needed someone to 'hold our hand' throughout this whole process and also to leave us with some knowledge and skill to be able to use the system ourselves. I couldn't recommend The Website Space more highly. Fantastic service. "
